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Products and Availability
We offer a wide range of BDSM products, including floggers, paddles, bondage gear, collars, leashes, sensory toys, impact tools, and other accessories designed to enhance your intimate experiences. Check our website for the latest product categories and details.
Yes, we strive to keep our website updated with real-time stock availability. If a product is unavailable, it will be marked as "out of stock" or removed from the listing temporarily.
Absolutely! All orders are shipped in plain, unmarked packaging to ensure your privacy.
Yes, we offer customization options on select products. (with minimum purchase) Please contact our customer service team for more details about personalization.
To place an order, browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
We accept major credit cards, debit cards, and other secure payment methods such as PayPal. The payment options will be displayed at checkout.
Yes, we use secure encryption technology to ensure your payment details are protected.
Yes, we ship internationally. Shipping costs and delivery times may vary based on your location.
We offer standard and express shipping options. Delivery times vary depending on your location and the chosen shipping method. Estimated times are provided during checkout.
Yes, all packages are shipped discreetly with no identifying labels or logos.
Shipping costs are calculated based on the weight, size, and destination of your order. The exact amount will be shown during checkout.
Yes, a tracking number will be provided once your order has been shipped. If you choose Canada post as a shipping option some deliver options don't have tracking.
If your package is delayed or lost, please contact our customer service team for assistance.
We accept returns on unopened and unused items within 30 days of purchase. Please refer to our full return policy for details.
Yes, as long as the item is unopened and unused, you may return it within 30 days. Shipping costs for the return is the customer's responsibility.
Please contact us immediately with photos within 5 day and details, and we will arrange a replacement or refund.
Yes, for safety and hygiene reasons, certain items like intimate toys and bondage gear cannot be returned once opened.
Care instructions vary by product. Refer to the specific cleaning guidelines provided with your purchase. Commonly used materials like leather, rubber, and metal have specific cleaning methods to maintain longevity. This information is available on the website
Yes, we offer beginner-friendly products and clearly indicate the intended user level in the product descriptions.
Yes, many products include usage guides. Additionally, our website offers resources on safe and effective use.
We use high-quality materials such as genuine leather, synthetic leather, metal, rubber, and silicone. Detailed material information is listed for each product.
Yes, we adhere to strict privacy policies to protect your personal data. We do not share your information with third parties.
No, all packages are shipped discreetly without any identifying marks.
Your data is securely stored and used only for order processing and customer support. Please see our Privacy Policy for more details.
Yes, we provide guides and articles on BDSM basics, product use, and safety practices to help beginners explore confidently.
Absolutely! Our customer service team is happy to assist you in choosing the right products for your needs.
Yes, we emphasize safety and consent in BDSM and provide resources on best practices for a positive experience.
Yes, discounts are available for bulk purchases. Contact us for details on eligibility and terms.
Check our website regularly or subscribe to our newsletter for updates on sales and special offers.
You can sign up on our website to receive exclusive discounts, news, and updates.
You can reach our customer service team by phone within operating hours via email or the contact form on our website.
Our support team is available Monday through Friday, EST
Yes, we offer a live chat feature on our website for quick assistance.
Yes, we support educators and partner with BDSM communities to promote safe and consensual practices.
We welcome product suggestions! Feel free to contact us with your ideas.
Yes, gift cards are available and make a perfect gift for any occasion.
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